Life is crazy. It’s getting crazier every day. Not to mention dangerous. In the meantime, it’s also become less friendly and personal. Sometimes I really hate shopping. How about you? Companies, especially large ones don’t care about customers and customer service and it shows. Unfortunately, a great many small companies have followed suit. A number of small businesses I’ve encountered seem to prefer making money while treating customers like dirt. I know. Over just the last few years I’ve had repeated bad experiences with small businesses, some I’ve done business with for years while others were brand new. Is it just me or have you noticed this downward trend as well? We all work hard for our money and there is no need to deal with a business that doesn’t value your patronage, which is the main reason I began this blog. This post, as you have already guessed is about the lack of customer service with specific companies that I cannot under any circumstances recommend. Let’s begin with the duds, shall we….
From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. A customer service experience can change the entire perception a customer has of the organization.)